# Support

Our friendly team are always on hand to help, whatever the issue:

### General help via the Squirrel365 Community

Want advice and guidance on how to build an app? Or do you need help resolving a technical issue?

In the first instance we would encourage you to reach out on the Squirrel365 Community. Your question may have already been answered there.\
[**Visit the community**](https://community.squirrel365.io/)

If you are on a paid plan then you also have direct access to our support team: [**support@squirrel365.io**](mailto:support@squirrel365.io)

### Billing and account support

If you want to upgrade your subscription plan, access invoices or update payment details, then log in to your account at [**cloud.squirrel365.io**](https://cloud.squirrel365.io) and go to the Billing section.

If you are having access issues, need help with cancelling, refunds, or other administrative support [**contact us using this form**](https://www.squirrel365.io/contact-us)

### Documentation

If you are looking for detailed feature guides or step-by-step tutorials - the Learn site is your go-to resource for the most up to date information.\
[**Visit Learn**](https://learn.squirrel365.io/)

### Sales 

To connect with Squirrel365’s sales team please use the [**contact us form**](https://www.squirrel365.io/contact-us)

### Design and development services

To hire a professional to design (and build) your Squirrel app [**contact us using this form**](https://www.squirrel365.io/contact-us)

### Hours of operation

Our support team is based in the UK and operates Mon-Fri, 9-5pm